Undeliverable Items

Occasionally, we make efforts to deliver a gift but encounter difficulties in doing so. These situations may arise if the recipient refuses the item upon delivery, an incorrect address is provided, essential order details are missing, the recipient has relocated, or if it is determined unsafe to leave the gift, among other reasons.

In the event that a gift is undeliverable, we will send it back to our main office, and the sender will receive a notification through the phone number and/or email address provided during the ordering process.

Should the sender opt for a second delivery attempt, an additional fee will be charged to cover the expenses associated with the subsequent delivery.

Alternatively, if the sender decides not to proceed with another delivery attempt, a refund will be issued for the original cost of the gift, with a deduction of a $15 handling and restocking fee. Please be aware that the original delivery charge will not be refunded, as the initial delivery attempt was made.

If we are unable to arrange redelivery within 30 days of the item's return, it will be considered abandoned.

Hi, I'm Britt

Hello everyone! I'm a lover of all things gift-giving, hiking, and the great outdoors. I'm married to my amazing and supportive husband who shares my passion for adventure and exploring new places. When I'm not out on a hike, you can find me sipping a delicious medium roast coffee and immersing myself in a paint by numbers masterpiece. I find joy in blessing others with thoughtful gifts and creating memories through travel and new experiences. Let's connect and share our love for life's simple pleasures 🌞

Hi, I'm Shanalisa!

Why hello; fancy meeting you here! It's me; Shanalisa, chief paddleboarder and charcuterie board builder. When I am not crunching numbers as a CPA I can be found tilling soil in my veggie garden or walking in the green forests of the gorgeous west coast of BC. My husband of a quarter century and our 2 sons enjoy international travel when our schedules align; Kihei, Tokyo, and Edinburg being a few cities that hold extra special memories. Despite the love for new cultures; I particularly value local sourced food and products; with a particular passion for small business. You will see this passion in many of Jubilee's boxes as the majority of our products come from small businesses in the greater Vancouver area, the Fraser Valley, and Vancouver Island.